I've shopped at Classic Closeout for a year...almost two.. I've never had a bad experience. This last time I did. I also wrote a negative feedback on the products the company sent me.
"I was really disappointed with the swim suits - they look like they were made for a 5 - 8 year old. Great if all you want is a couple of band-aids. I did not think that they were made very well . The big girl's blue sweat shirt arrived bagged - yet has a stain. The panties appear fine. The little girls night dresses are very soft and cute-hence the 2 stars-first time I rate CC lower than a 4 or 5"
Dear Katie,
Thank you for your recent ClassicCloseouts.com Amazon purchase. It has been brought to my attention that you were not satisfied with some of the items that you received. Concerning the item that you reported having a stain, I have arranged for return instructions to be sent to you via e-mail. As an apology for this situation, I would like to offer you a coupon good towards $10 off of your next purchase of any amount at www.ClassicCloseouts.com. Before I send you this coupon code, I just ask that you remove the negative feedback left with Amazon.com. Once this feedback has been removed, please let me know and I will send you your $10 coupon.
Once again, I apologize for any inconvenience this situation has caused and thank you for your cooperation in this matter.
Josh
ClassicCloseouts.com
[ ClassicCloseouts.com Virus Scanned ]
My Reply?
Josh,
What's the difference between your offer and a bribe?
Here's the reality, my word is worth more than $10. Thanks but no thanks. While I appreciate the fact that you "tried" in your own way to make good on selling me a defective item. ... It would take more time and effort than it's worth to send it back - I'll simply donate it to a secondhand shop along with all the other items I bought from CC that are totally useless. I can always find another place to shop. The ironic fact is I would more than likely have continued shopping at Classic Closeout - at least giving the company another shot.. until this email.
I dinna even get to say the sleep wear was already unraveling at the hem on Kayli's! Then I would have had to pay for shipping on everything - and they wanted each article packaged separately. Plus authorized individually by them.
Sunday, November 19, 2006
Bad Business Practices.
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10 cool peeps:
Now that would have been a winner at Cindra Jo's
The world is not perfect, but I see your point a $10.00 "voucher" bribe to remove negative feedback, and you still have to pay for the returm post.
That's the only snag with shopping from catalogues oe e-bay, you never know what you are actually going to get till it arrives, and then it will cost you more on return post than any savings made.
At least in a shop you see what you are buying, and when you get home - most shops (in the uk) will take it back and/or exchange it no questions asked.
That's astoundingly wonderful :)
I hope you left another negative feedback comment telling the world that they had tried to bribe you!
lmao... so this is what I need to win Quasar? The truth is None of it would have bothered me so much til he tried to bribe me. THAT pissed me off!
Ian, I haven't found another way to leave more feedback there. They have limits... lol. So this is one place I could.
Heeeeey.... how come you know my real name?! :)
Stalker
;)
lol. Ian... ;) I am a spy, remember?
Not quite the same as a stalker although I might do some stalking. ;)
Spy, in the House of Love...
[Jim Morrison and the Portes]
Good for you - what a cheek they have!
im with scaramouche on this one. i hope you left another negative feedback. its amazing how most of these customer service reps spend more time bribing you with coupons than apologizing.
Couldn't the guy have simply refunded you...then at least you wouldnt have felt he was doing it purely to save his feedback ratings. No goodwill there at all!
It's a shame you couldn't leave a double negative feedback!
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